Terms and Conditions
By confirming your booking or staying at our property, you agree to the following Terms and Conditions:
1. Payment Policy
Accepted payment methods:
Cash
Electronic Funds Transfer (EFT)
Debit/Credit Card
Full payment (100%) is required upon check-in, along with valid identification (ID or driver’s licence).
No partial payments will be accepted at check-in.
2. Cancellation Policy
Guests may cancel free of charge up to 14 days before the scheduled arrival date.
Cancellations made within 14 days of arrival will incur a 100% charge—the total booking amount will be retained.
A prepayment of 50% or the full amount may be required at the time of reservation, depending on the booking terms.
No refunds will be issued for early departures, no-shows, or cancellations made after check-in.
All cancellations or changes must be submitted in writing and confirmed by management.
3. Meals
Breakfast and dinner are optional and provided on request, with at least 24 hours’ notice.
Food delivery to guest accommodation is available.
Breakfast to-go containers can be provided upon request.
Plates, cutlery, glasses, and other dining items are available on request.
4. Guest Conduct
No pets are allowed on the property.
Smoking is strictly prohibited in all rooms. We offer non-smoking rooms for all guests.
Noise disturbances are not permitted and may result in eviction without refund.
5. Cleanliness and Housekeeping
Daily housekeeping is provided unless otherwise requested.
Guests may opt out of room cleaning services during their stay.
Linens, towels, and laundry are washed and maintained to high hygiene standards.
6. Damages and Breakages
Guests will be held responsible for any breakages, damage, or loss of items on the premises, whether inside or outside the rooms, caused by them or their visitors.
The cost of repair or replacement must be settled before departure.
7. Loss of Personal Items
The management is not liable for the loss, damage, or theft of personal belongings such as phones, laptops, jewellery, or cameras.
Guests should ensure their valuables are safely stored.
8. Liability Disclaimer
While every effort is made to ensure guest safety, the establishment is not responsible for any injury, accident, or loss incurred during your stay.
9. Check-in and Check-out
Check-in: Between 14:00 and 20:00
Check-out: By 10:00
Early check-in or late check-out is available upon prior request and subject to availability.
10. Front Desk Services
Front desk operating hours: 07:00 – 20:00
We provide:
Check-in forms
Quotes and invoices
Assistance with general enquiries during desk hours
11. Right of Admission Reserved
Management reserves the right of admission.
Any guest found violating these Terms and Conditions may be asked to vacate the property without refund.